If you are looking for the crème de la crème of multi-agency working, you could do worse than look at Pen Green. Founded in 1983, the idea was for a one-stop shop for families, staffed by a multidisciplinary team. The centre now includes a research arm, children’s centre, birth to threes education with care and a nursery school (with teaching school status). Margy Whalley, director, says, ‘Every adult and child has been entered into the system since 1983; we have one data set and all the agencies use it collaboratively. This includes health visitors, social workers, midwives and speech and language therapists. They are not secret files, and a parent should be able to read them. We have trained staff to write in a way such as there should be no surprises for a parent.’
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