According to the ALI report, published in late December, the leadership, management and quality assurance of Jigsaw's work-based training was unsatisfactory, and equality of opportunity was 'very weak'. It said, 'The overall quality of the provision is not adequate to meet the reasonable needs of those receiving it.'
Key weaknesses listed in the report included inadequate initial assessment, slow learner progress, poor retention and achievement rates, and insufficient learning resources. It also identified poor planning as a factor in many of these problems, and observed that the company had experienced a large number of staff changes prior to the inspection, including the departure of its chief executive, Tom Shea, and a number of senior and middle managers.
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