The National Audit Office’s (NAO) ‘Rolling out Universal Credit’ report criticises the Department for Work and Pensions (DWP) for pushing forward with universal credit despite a series of problems. Full roll-out of universal credit, which replaces means-tested benefits and tax credits, is expected by March 2023.
The NAO expects universal credit to cost more than the benefits system it replaces and says the DWP will never be able to measure whether it has achieved its stated goal of getting an extra 200,000 people into work.
On top of this, the roll-out has been considerably slower than was initially intended and for many claimants, universal credit has caused hardship.
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