Ms Smith talks impressively about the systems that have been put in place and the approach taken by the EYD, but there is no doubt that problems and frustrations were inevitable at the start. Already, providers are complaining about delays with police checks in particular.
The handover has involved a massive administrative task; the time allowed to set everything up has been too short; some social services departments have sat on application forms; the guidance has not been sent to everybody in time. This all adds up to an almost impossible job for those working for the EYD, but many of these events have not been under their control.
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