In the extremely competitive early years sector, where managers are operating to tight budgets they need to be inventive and imaginative about finding ways to value and encourage their staff. But it is well worth the time and trouble, because a happy, motivated workforce really is a priceless asset.
Linda Baston-Pitt, the proprietor of the Old School House Day Nursery in Stetchworth, Cambridgeshire, who has been highly innovative in promoting work-life balance for her staff and developing schemes to support them, boasts a sickness rate of under 2 per cent and a turnover rate of under 1.5 per cent (see box).
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