The aim is to give parents more information about the overall quality of provision and allow providers more opportunity to put the complaint in context.
Ofsted says that the timing of the inspection will depend on the type of complaint made and whether children could be at risk.
The plan goes further than current practice, which involves Ofsted reporting any action that needs to be taken after an investigation on its website.
In cases where concerns are minor and do not suggest any risks to children – for example parents complaining about menus at nursery or activities - Ofsted plans to pass on this information to the provider and ask them to take any action they consider necessary to meet registration requirements.
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