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Ofsted trials new complaints process following feedback

During May, Ofsted is piloting a new way of dealing with complaints
about early years settings, Nursery World can exclusively reveal.

The move is a direct response to discussions with the sector during feedback from the Ofsted Big Conversation.

In an exclusive interview with Nursery World, Nick Hudson, Ofsted's director, early years, said the pilot was spurred by messages it received when talking to providers.

The pilot is the second stage of action that Ofsted is taking to look at how to change the way it responds to complaints and streamline the process - whether that is a complaint about the inspection system or complaints about a provider that triggers an action by the inspecting body.

It follows the decision in February that Ofsted will no longer automatically carry out a full inspection following a compliance investigation.

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