Effective from today (5 April), the process allows providers to seek a review of their inspection, including the conduct of inspectors and the judgement reached, by submitting a formal complaint when they receive their draft inspection report.
The aim of the new process is to handle providers’ concerns more ‘fairly, thoroughly and efficiently’, says Ofsted.
The inspectorate will now periodically submit a sample of closed complaints to a panel for review. The panel will include external representatives from the sectors Ofsted inspects, who will provide ‘challenge and transparency’ on how complaints have been handled.
Under the changes, early years settings, schools and colleges can directly escalate complaints to the Independent Complaints Adjudication Service for Ofsted (ICASO) if they are dissatisfied with Ofsted’s formal response. The service is provided by an external organisation which will review Ofsted’s handling of the complaint.
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