One provider said a parent went to validate her eligibility this month, three months after receiving her 30-hour code, and was told by the Childcare Service, run by HMRC, that they did not need to as the code is valid for a year.
Under the 30-hours policy, parents are required to reconfirm their eligibility every three months. If they fail to do so they enter a grace period before falling out of eligibility.
Writing on Facebook, the provider said, ‘Now (I) have to battle with the parent to get them to re-do it so they don’t lose out through the incompetence of HMRC.’
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