![HMRC has answered questions put forward by Nursery World readers on Tax-Free Childcare, PHOTO: Adobe Stock](/media/xxnhx0k1/adobestock_90137714.jpeg?width=1002&height=668&bgcolor=White&v=1da9ca7ca5a2db0)
Question: Why can there be such a delay between parents putting in money and it showing on their account, along with the Government top up?
Answer: It can take up to 24 hours for payments to show in a Tax-Free Childcare account from the time parents send the payment from their own account. If the payment still isn’t showing after this time, we would recommend getting in touch with the childcare service helpline on 0300 123 4097.
Once the payment is in the childcare account, it can be used to pay the provider.
Q Why does it take a while for the parent payment to show on the provider side?
Register now to continue reading
Thank you for visiting Nursery World and making use of our archive of more than 35,000 expert features, subject guides, case studies and policy updates. Why not register today and enjoy the following great benefits:
What's included
-
Free access to 4 subscriber-only articles per month
-
Unlimited access to news and opinion
-
Email newsletter providing activity ideas, best practice and breaking news
Already have an account? Sign in here