One of the defining characteristics of the last government seemed to be its inability to genuinely listen to the sector and understand its challenges. It ploughed on with its policies in a way that was often frustrating in the extreme. It’s not surprising that many in the sector felt disenfranchised.
There was also a sense that the last government never really got to grips with the complex make-up of the market. Despite the growth of the big groups, settings with 15-plus sites still only account for under 20 per cent of the overall PVI market. The remainder comprises a hugely variable range of sizes and models. Understanding this has to be key to making policies viable.
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