Whatever happened to trust? I’m not sure that we get very far without trust. If children don’t trust us, they can’t learn. If families don’t trust us, they don’t choose us or stay. If our team don’t trust our leaders, there is no commitment, no belief. If leaders don’t trust their team, no-one learns, no culture builds.
Yet somehow, somewhere, I think trust has fallen off the radar. I’m not sure that we place enough emphasis on it. Maybe as we have grown more sophisticated in our approaches to quality assurance and audit, we have lost sight of trust?
We value checking and verifying that our policies and procedures are being followed. It’s important, but it doesn’t replace trust. Trust must be there, and when it isn’t, we need to question why and solve it. If there is no trust, what person, process or priority is driving that?
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