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In the final part of this series, Caroline Jones suggests that when it is handled appropriately, conflict can lead to improved teamwork and clarification of ideas.
by Quentin Blake (Jonathan Cape 2010)
Dealing with customer complaints By Maureen Smith, ex-CACHE director and now a consultant
Deafness awareness will be promoted on 7 June in Togs for Dogs Day, organised by Hearing Dogs for Deaf People. The event aims to raise funds for the training of hearing dogs. Information packs for...
Children need an enthusiastic mediator if they are to develop a love for books. Opal Dunn explains how to help under-threes build a solid foundation for literacy Parents and carers often feel...
By Maureen Smith, ex-CACHE director and now a consultant 1 The need for continuous improvement Customer care needs to remain a top priority. Only by continuously improving your service will customers...
What's the secret of successful inter-agency working for early years professionals? Mary Evans hears views on best practice
Early education spending in the UK relies more heavily on private funding than in most other countries, according to a major survey from the Organisation for Economic Co-operation and Development...
Tips for saving work from April Jones, director of Computer Kids We all have good intentions at the beginning of the nursery year to keep a tidy desk, sort and file things away and keep on top of all...
Over the past six years, 377 children’s centres have closed and just eight have opened, according to new Government figures.