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Managers should make staff aware that how they handle phone calls matters a lot to the nursery's reputation, says Sue Churchill.
Concerns about wide variations in the quality of candidates getting NVQs could increase with new funding methods, as Mary Evans reports National Vocational Qualifications were designed to equip the...
Big name back-up with the individual care of locally run settings has proved a recipe for success for Casterbridge. Annette Rawstrone reports.
Leaders and managers are often missing out when it comes to supervision. But Anita Soni has trialled a coaching model which might plug this gap
What next for those who won capital funding to extend their settings before September? – and for the many who did not get a grant, what other options are there? asks Karen Faux
Question time Each morning we set up a question on our question table and display board for the children to answer, with their parent or carer, by placing their name card in a 'yes' or 'no' container.