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By Maureen Smith, ex-CACHE director and now a consultant 1 The need for continuous improvement Customer care needs to remain a top priority. Only by continuously improving your service will customers...
The phrase 'Nappy Curriculum' has been all over the national press this week like a rash in that sensitive area!
A nursery manager has been jailed for 10 months for stealing more than £16,000 in childcare fees.