Q. Does anyone have any advice on how to improve staff spelling and grammar? A parent has complained about the quality of the written feedback that we provide each day. It is something that I have also noticed and it doesn’t give a good impression. How can I improve this without screening every written message?
Katie Townsend, nursery manager, The Court House, Bristol Childcare
‘We try to encourage our staff not to be embarrassed or self-conscious about spelling and grammar, and foster an environmentwhere they feel comfortable asking for help. We actively encourage our team to ask each other to proofread what they have written, or how to spell if needed, without judgement.
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