Nursery World - Work Matters: Parents have a say

A systematic means of gathering feedback from parents shows satisfaction with childcare provision. Karen Faux reports.

The first batch of responses to a Ceeda parent survey by research agency RSUK into childcare provision highlights how satisfaction levels are generally high, although some parents would welcome more feedback on their child's daily activities and greater flexibility of care.

The survey comes in the form of a questionnaire pack which nurseries distribute to parents themselves. Parents then respond either by freepost, online or by telephone to RSUK, with results available to providers via a password on the Ceeda link.

The survey aims to boost overall practice and assist with Ofsted self-evaluation.

Jo Verrill, managing director of RSUK, says 'While effective partnerships are built on day-to-day interactions, it is important to ensure that a systematic approach is taken to assessing parents' views on the quality of care on a regular basis. This is where the survey is proving a useful tool.'

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