Nursery World - Backlog delays police checks (1)

The Criminal Records Bureau has built up such a backlog of Disclosure applications for staff checks from nurseries and other employers that they are to be sent to India to be processed. The Home Office said last week the CRB had transferred its backlog of 'over 30,000' applications to Hays Document Management, the Indian subsidiary of the UK-based Hays plc, in Chennai, Tamil Nadu. However, Hays spokesman David Beckley said on Monday, 'As far as we're aware the contract hasn't been signed yet with Capita, which runs the CRB. We can do the job but haven't had the go-ahead.'

The Home Office said last week the CRB had transferred its backlog of 'over 30,000' applications to Hays Document Management, the Indian subsidiary of the UK-based Hays plc, in Chennai, Tamil Nadu. However, Hays spokesman David Beckley said on Monday, 'As far as we're aware the contract hasn't been signed yet with Capita, which runs the CRB. We can do the job but haven't had the go-ahead.'

A Home Office spokeswoman admitted the CRB had been having 'teething troubles' since it began processing applications in March, but they were 'what was anticipated. The key is reacting quickly to problems as they arise'. She added, 'The situation will be reviewed by the end of July, when the CRB hopes to be meeting its service standard of three weeks.'

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