The Competition and Markets Authority (CMA) has written an open letter to the early years sector following an investigation into parents’ complaints against nurseries over fees during nursery closures in the wake of the coronavirus pandemic.
It said that 'a significant number of complaints' made to the CMA were from those parents or carers - alleging that, despite the closures, nursery and early years settings continued to demand full ongoing payments, or payment of a very high percentage of normal fees (more than 50+) during the lockdown period.
The regulator set up a Covid-19 Taskforce in April to examine nurseries and early years providers as one of three sectors of concern - along with holiday companies and wedding venues - following a rise in the number of complaints relating to cancellations and refunds during the coronavirus pandemic.
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