Responding to a letter from Nicky Morgan, chair of the Treasury Committee, at the beginning of the month demanding answers about the performance of its Childcare Service, HMRC’s chief executive and permanent secretary John Thompson says he is ‘very sorry that some parents’ have experienced problems with the Service and says they are working to improve things.
Where necessary, he says, HMRC is continuing to issue 30 hours childcare codes manually and paying parents the Government top-up for Tax-Free Childcare when they have been experiencing difficulties accessing the service because of technical issues.
While Ms Morgan says significant improvements to the website are welcome, she argues that further improvements are required as there are still thousands of parents who can’t apply for the childcare they are entitled to.
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