The MP's letter is in response to the difficulties that many parents have experienced with HMRC’s Childcare Service website, which they must use to apply for the 30 hours and Tax-Free Childcare (TFC), since it went live in April. These have included numerous technical glitches, an inability to verify parents’ or their child’s details and/or salary and parents being locked out of their TFC accounts.
In her letter to the chief executive and permanent secretary of HMRC Jon Thompson, Ms Morgan, says, ‘There have recently been reports of problems with the HMRC-run Childcare Service website, through which parents access the Government’s Tax-Free Childcare and 30 hours free childcare schemes. There are also reports of customers struggling to access help in solving the problems they encounter.’
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