2 Professionals have to be committed to listening to the views of users - adults and children - and changing how they work in response to feedback.
3 Services will have to be developed to meet users' needs, rather than trying to fit everyone into the traditional types of service on offer.
4 People from different services will have their own needs. Everyone will require the understanding and support of managers, and also have to support other people with different training and experiences.
5 Local needs have to be researched and clarified so that all professionals are clear about the context they are working in.
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