Nursery World - Management: Dealing with late parents

All nurseries have them, but they devise different ways of managing them. Mary Evans considers the late pick-up

All nurseries have them, but they devise different ways of managing them. Mary Evans considers the late pick-up

On a cold, dark, wet winter's night as the minute hand inches towards six o'clock and everyone is longing to go home, nursery managers and their staff will be able to predict with a high degree of accuracy which parents will be late.

For some people punctuality is a matter of pride. But there are just as many others who are consistently late. A perennial personnel problem facing nursery managers is how to cope effectively with such parents while preventing their long-suffering staff from becoming resentful.

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