Nursery World - Parents' complaints about Tax-Free Childcare top 4,500

There have been more than 1,000 formal complaints by parents about Tax-Free Childcare so far this year, the latest figures reveal.

The information comes from a response to a parliamentary question from Tulip Siddiq MP.

The Labour MP for Hampstead and Kilburn, who is chair of the All-Party Parliamentary Group for Childcare and Early Education, asked the Chancellor of the Exchequer how many people had reported technical issues with Tax-Free Childcare payments to the Treasury as of October 2018, and how people affected would be compensated.

In response, chief secretary to the Treasury Liz Truss said, ‘The vast majority of parents apply for and use their childcare accounts without problems. Where parents have experienced technical issues that impact them financially, HMRC has arrangements in place to ensure that they do not miss out as a result. Where parents report technical issues with their Tax-Free Childcare payments, HMRC pay compensation to reimburse them for any missed government top-up.

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