Some parents also reported that they were asked to pay fees up-front and were then reimbursed for the cost of the free entitlement at a later date. Many parents were uncertain about how the free entitlement was calculated.
Just half of parents who received a bill from their childcare provider were given a breakdown of costs, clearly showing what hours were free and what they had to pay for.
However, other parents reported that they were billed clearly and that the system worked well.
Just under a quarter of parents (23 per cent) said they had been asked to pay for some of the free entitlement - for example, when a session was longer than the 2.5 hours under the previous Code of Practice.
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