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Work Matters: Leadership - Let staff solve it

Management
Staff conflicts can be resolved by the staff themselves if they are given the right skills and guidance, says daycare manager Kathryn Peckham.

As nursery practitioners, we deal with conflict every working day, be it the inevitable squabbles over the exalted 'big blue ball' (every nursery seems to have one) or who gets to sit next to Sally at lunchtime. Through training and experience we have well-versed methods of dealing with these instances. But what if it is the staff who are upset about their own 'big blue ball'?

In such an emotive industry, where staff work closely for long hours, and care so deeply about the work they do, it is hardly surprising that what may look like a petty squabble to the untrained eye becomes all encompassing.

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