And so it seems with Tax-Free Childcare, which launched last month, and has immediately run into tangles for both providers and parents (see News, pages 4-5).
Somewhat disconcertingly, the website is labelled as ‘alpha’ – seemingly coming before ‘beta’ in terms of its stage of development. It asks users to report problems so that it can be improved, which probably isn’t of much consolation when a parent or a setting can’t sign up to take part.
HMRC has already appeared overloaded in recent years. Handling Tax-Free Childcare is obviously adding to the burden.
You can see technology in action in a more positive way in our feature on a photography project with young children run by one childminder (pages 22-23).
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