How could Chelsea football supporters have behaved in such a racist way by refusing a black man entry to the Paris Metro and shouting abuse? After all they grew up in our supposedly 'tolerant' society. So why and how could they have done what they did?
We can only guess the answer to such a question. Lord Herman Ouseley, chair of Kick It Out, suggested on Wednesday's BBC2 Newsnight that such situations were under-pinned by prejudice and hatred and that we are not doing enough in formal education and in the early stages of development of young children's lives to counter this.
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