Trouble at the top

Mary Evans
Wednesday, April 10, 2002

Problems can arise when a member of staff is promoted to a management role. Mary Evans suggests ways to achieve a smooth transition. 'Six months ago I was promoted to deputy manager. It was my first managerial role and I was very happy. However, some staff are making my life hell through things such as not telling me information, not talking to me, or not finishing work I ask them to do. My manager thinks I am imagining it and says my colleagues have only good things to say about me. One person on the team wanted this job and she is being particularly difficult. How should I handle the situation?'