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Although nurseries are caring places by nature, staff can behave towards each other in ways less than kind. Annette Rawstrone spoke to a group of owners and managers.
Better communication with staff, increased support for nursery managers and improved customer service are part of the Nord Anglia nursery chain's bid to banish problems which dogged the group last...
Let the home language into the nursery for children communicating bilingually, says Helen Moylett