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In this concluding part of the series, Des Forrest and Kathy Brodie outline how you can set up your staff to succeed by ensuring each individual is working to their strengths.
Name: Sandra Wells Age: 42 Job title: Aromatherapist (ITEC) baby massage tutor (BSY)
Confidence is an essential ingredient for quality childcare provision. Katy Morton looks at why it matters and what to do when it falters.