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Managers should make staff aware that how they handle phone calls matters a lot to the nursery's reputation, says Sue Churchill.
Name: Jo Louttit Age: 38 Job title: Team leader for nursery at Butlins Location: Bognor Regis, Sussex Duties
New family-friendly rooms in police stations have supported thousands of traumatised children to give better evidence in abuse cases, according to the Metropolitan Police.
What do managers need to know about changes in the rules for staff holidays that started coming into effect this month?
Season's greetings to all our readers, advertisers and suppliers. We hope you have a good break.
Our panel discusses how a manager should respond to a staff member who contacts them out of hours about non-urgent matters. By Gabriella Jozwiak
Our approach to love needs attention, says Dr Jools Page, director of the MA in Early Childhood Education (UK and Malta), University of Sheffield.
In the second part of this series, Pennie Akehurst, former head of the Early Years and Childcare Service at Derbyshire County Council, finds some settings fall short on performance management
Parents can be reminded about safety in everyday life with young children in a new pack devised by childminders, says Karen Faux.