Nursery World - HR Guru: Managing grievances

Imogen Edmunds, managing director of Redwing Solutions, which specialises in HR for early years settings, on grievances

We are now well through the journey of the stages of the employment cycle, and at the stage where grievances might be raised.

Grievances are defined as ‘complaints that the employee has regarding their employment, that are so serious they cannot be addressed informally’.

Having a formal grievance policy is an essential way in which smaller organisations ensure they can address issues fairly, consistently and in compliance with employment law.

Should an employee feel that their complaint cannot be addressed informally, or informal resolution has been attempted and was unsuccessful, a formal grievance will be followed.

This will likely mean the employee has provided their employer with a letter or email outlining their grievance in writing. An employee may want to use a social media message or a text to communicate their formal grievance, and this should be permitted.

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