Nursery World - 3m upgrade for Busy Bees nursery voucher service

Bees Bees, the UK's largest nursery voucher company, is investing 3m in technology to improve its service to childcare providers, parents and employers.

A new record-keeping system is to go live in the autumn.

The service will include improved online access for childcare providers and a customer call-centre service tailored towards answering providers' queries.

Simon Moore, who took over as Busy Bees managing director in February, said one of the aims was to make it easier for providers to redeem vouchers and ensure they receive payments on time.

'We want to make sure we're easier to do business with for carers, employers and parents,' he said.

Mr Moore said the new system would enable parents and carers 'to identify which child the voucher is being used for. We don't want nursery managers to spend time wondering how to reconcile their accounts.'

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