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Voucher payment 'loophole' could leave nurseries out of pocket

A nursery owner has uncovered a loophole in the voucher payment system, which he claims could be exploited by parents and leave nursery businesses with hundreds of pounds in childcare fees unpaid.

Brian Cooper, who runs Meir Park Day Nursery in Stoke-on-Trent, said that on several occasions he had tried to redeem Busy Bees and Computershare paper vouchers but found they had already been cancelled.

Mr Cooper said the system was open to abuse and left nurseries having to chase debts.

'Nurseries that agree to accept vouchers are giving up other forms of guaranteed payment. We have not lost money, but that is more to do with the good relationship with the parents,' he told Nursery World. 'In the past 18 months vouchers worth almost £1,000 have been rejected by Computershare/Busy Bees.'

Mr Cooper said that in the past week, Computershare had cancelled four vouchers totalling £220 without contacting him.

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