Q A child in our nursery, let's call him Ben, has special needs and is very strong and aggressive. Despite this behaviour, he is making good progress.
One set of parents is very concerned because they think that Ben is hurting their child on a daily basis. At the end of the nursery day they are heard openly asking their child if Ben has touched him. It has also emerged that they have had a row with Ben's family, who live near them, and the police were called. None of the other parents are complaining about Ben's behaviour.
A Put on your Sherlock Holmes hat and dig around a little! Are there other issues at play here? Find out as much as you can about the breakdown in relationships between the two families. Like it or not, you and your staff occasionally do have to become part-social workers, taking on families' ups and downs. Therefore it's beneficial to have all the background information to the problem.
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