Q We are having to deal with a very difficult parent. Her child is wonderful but she is rude and aggressive. She is always late at pick-up time and regularly shouts at staff or seizes on trivial things to cause a fuss. Her behaviour is worse with junior staff but the whole nursery team are scared of her. Now her second child is nearing the top of the waiting list and we are wondering whether we can face dealing with this woman for a few more years. We have talked to her about her behaviour and even asked why she sends her child to our nursery if we are so 'awful'. She says she wants a childminder but her partner wants nursery provision for their children. What should we do?
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