1 A staff member resigns and requests a reference. She isn't happy with it and asks you to make changes. How do you respond?
a Tell her to take a run and jump - she's leaving anyway.
b Agree to make all the changes.
c Explain what you've written.
2 You receive a letter from a child's mother who has separated from the father. It requests you refuse to answer if the father asks who pays the nursery fees and inform her immediately. Do you?
a Politely ignore the letter and observe issues of confidentiality between one parent and the other.
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