Nursery World - Backdating kept off complaints records (1)

Complaints made about childcarers in England before this April will still not be accessible to parents under new procedures introduced last week by Ofsted.

Ofsted acknowledged last week that its inspectors will not start recording complaints, which will appear on providers' inspection reports from this September, until next month. A spokeswoman said, 'This will enable us to ensure the information our inspectors are recording does not compromise our data protection and confidentiality responsibilities.'

But Ofsted insisted its Childcare Complaints Commitment would mean that 'more information about complaints can be shared with those who have a direct relationship with the childcare provider', such as a parent who has complained to Ofsted about a childminder or day nursery, or another parent whose child was in the same provision. It said the information would include how a complaint had been investigated and any action that had been taken afterwards.

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