The change, which comes into force on 1 September, will mean that providers will no longer be at risk of losing business from parents deciding not to use their setting on the basis of a complaint for which no action was required.
Currently, details of complaints are noted in the provider's next inspection report, even if checks find no evidence that standards are not being met.
An Ofsted spokesperson said, 'In childcare inspection reports we will now include only those complaints which have required us or the provider to take action in order for the setting to meet the Government-set National Standards for childcare. We will no longer provide details of complaints where neither ourselves nor the provider needed to take action. We hope this will help parents make informed decisions, as well as giving them a balanced picture of a nursery or childminder that is also fair to the provider.'
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