Reviewed by Jackie Nunns, director of the Trojans scheme, a charity running out-of-school services in south London This is a good introduction and refresher on communication sciences. It strikes the right balance in both language and style for most readers.
Using familiar situations, the author explains the advantages of behaving and speaking in certain ways and gives simple techniques. I was particularly interested in the advice on handshaking etiquette.
I was disappointed not to find tips for engaging with different language speakers and people with disabilities in 'Getting on someone's wavelength', but this may be a book in itself. However, I gained valuable insight into some baffling situations, such as people's behaviour at meetings, and the impressions created by one's wardrobe.
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