Nursery World - Get the message

Playwork managers have to juggle communications with parents and their own staff, often indirectly. Jackie Nunns offers tips on how to make sure it's done effectively communication can cause as much chaos as a game of Chinese Whispers, unless great care is taken in how you pass on messages.

communication can cause as much chaos as a game of Chinese Whispers, unless great care is taken in how you pass on messages.

Of all the ways that we communicate, only 20 per cent is verbal or written and 80 per cent is non-verbal, made up of voice tone, body language, facial expression and other visual images. When these are missing, in written or third-party communications, this leaves a gaping hole for misinterpretation.

For effective messages, take the following steps:

* Be clear about your purpose and communicate it

* Explain what you want the person receiving it to do

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