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Living in hope

How can after-school staff keep everyone happy? Jackie Nunns looks at the essential elements of a successful relationship between staff, the parents and the host school The out-of-school sector is awash with expectation, much of it unspoken, quite unrealistic and emotive.

The out-of-school sector is awash with expectation, much of it unspoken, quite unrealistic and emotive.

The theory of expectations is often referred to as the 'self-fulfilling prophecy' and is demonstrated by those who succeed against all odds because they have faith in themselves. Conversely, it is shown by people with an overabundance of talent who fail because they expect to do so. Between these extremes we encounter other perspectives that influence the way we are seen and the services we offer.

Hope and reality

There is a limit to how much information can be given out to parents and we have no control over how much of it is absorbed. Inevitably there are mismatches between expectation and reality:

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