It’s funny, there has been so many otherworldly things happening that finding just one topic to focus on is hard. We have been open over the entire lockdown period, and now things are apparently easing we are back in full-scale planning mode, but with a diminished staff team (through furlough). In all of the confusion and change, my one guiding principle has been honesty.
Experience has taught me: don’t try to soften the blow; don’t say you can do things you can’t be sure you’ll honour; and be transparent with everyone who works with you. Not so easy when everything is so uncharted, but perhaps more important because of it.
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