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Managers should make staff aware that how they handle phone calls matters a lot to the nursery's reputation, says Sue Churchill.
Many nurseries are finding that filming staff with children and playing the footage to them and their colleagues helps to improve practice. Annette Rawstrone speaks to some of them
The UK's think-tank on fatherhood, the Fatherhood Institute, is throwing down the gauntlet to children's services, from the antenatal period onwards, to work in a more father-inclusive way.
In the second part of this series, Pennie Akehurst, former head of the Early Years and Childcare Service at Derbyshire County Council, finds some settings fall short on performance management
* We have ten copies of Key Times for Play - The first three years by Julia Manning-Morton and Maggie Thorp (Open University Press, 14.99) to give away to Nursery World readers. Send your name and...
'Evolution not revolution' has become something of a cliche, but certainly not a meaningless one where early years practice is concerned. As Julian Grenier, head of Kate Greenaway Nursery School and...
Get up to speed with the all the latest Government proposals and find out what they could mean for your business by taking a look at the current issue of our Nursery Management supplement.