Use these tips as a starting point for developing excellent customer service in your setting. 1 Find out why your customers use your service and how you can ensure customer loyalty.
Nap time Sophie, three, attends nursery every weekday while her mother is at work.
WINNER - Doris Venner Pre-School, Kingston Upon Thames, Surrey
With fertility rates soaring and more new mothers returning to work to boost income during the economic downturn, baby care is in high demand. Karen Faux looks at how nurseries are coping
Lauren Grocott outlines how the EEF’s evidence-supported toolkit can assist practitioners in supporting children’s early self-regulation and executive function
- How To Be An Outstanding Childminder by Alison Lee (Continuum Books, 12.99, ISBN 978-1-84706-496-7)
<P> Today's early years managers need to acquire new skills. <B> Mary Evans </B> lists courses available to enhance your qualifications </P>