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A key part of the process is dealing with references, but this is something nursery managers often find difficult, says Jacqui Mann, managing director of HR4 Nurseries (www.hr4nurseries.co.uk)
When you send an offer letter and contract to a successful applicant, you should ask them to provide you with the contact details for two referees. You can stipulate that they must both be employers and one must be their last employer. Make sure you mark the reference 'private and confidential' and for the attention of the named referee. If an applicant has not been employed before, they may only be able to provide the details for personal referees who will not provide you with the information you require.
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