Features

Work Matters: Management - Safeguarding Children and Families Part 3 - How to respond to an allegation

If a complaint is made against your setting, follow a clear process that allows all parties to have a voice, says Catherine Rushforth.

The prospect of having an allegation made against you, the early years practitioner, fills most with dread. It is the area of safeguarding practice that causes considerable concern and anxiety. However, it is important to recognise that up to 65-70 per cent of allegations or complaints are avoidable. In other words, we can see them coming. In this, the third article, the aim is to:

- Re-establish the importance of professional 'mindfulness' in practice

- Provide guidance on how the setting manager and lead person should respond to allegations when they arise.

The intention is to leave the reader more confident in this area and suggest how policy, procedure and practice might be enhanced.

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