A It sounds as if this parent is asking for an overly tough regime for a young child. Partnership does not mean that you follow requests from parents that could go against developmentally appropriate practice with toddlers.
I am sure you will be speaking firmly, yet kindly, to this girl and helping her to learn boundaries for behaviour. But very fierce talking is likely either to distress her, or to increase the level of confrontation. It is valuable when there is consistency between home and nursery, but you do not need to use exactly the same words.
Sometimes it helps to hold a toddler who is losing emotional control. But wise adults need to sense the point at which continuing to hold is counter-productive. Does the child experience holding more as a power battle for control than a means to feel safe?
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