Nursery World - Complaints about care rise sharply

The number of complaints about Scottish daycare providers and childminders over the past year has gone up by 25 per cent, reports the Care Commission. The steep rise was revealed last week in written evidence submitted by the Care Commission to the Scottish Parliament's Education Committee as part of its ongoing early years inquiry.

The steep rise was revealed last week in written evidence submitted by the Care Commission to the Scottish Parliament's Education Committee as part of its ongoing early years inquiry.

The Commission, which regulates and inspects all care services in Scotland, reported that there were 239 complaints about daycare services and 98 complaints about childminders in 2004-05. Of these complaints, 64 per cent and 53 per cent were upheld respectively.

However, Care Commission chief executive Jacquie Roberts denied that the figures were a cause for concern and said the sudden increase in complaints was 'evidence that more parents are aware of the existence of the Commission and are demanding higher standards of care'.

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